At Vexy Mystica, we strive to ensure that all of our customers are satisfied with their purchases. If you are not entirely happy with your order, here is our return policy.

Return Eligibility

  • Time Frame: You have 14 days from the date of delivery to initiate a return.
  • Condition: Items must be returned in the original packaging, unopened, and in the same condition as they were received.
  • Exclusions: Perishable goods such as teas and herbs cannot be returned. Custom orders and sale items are also non-returnable unless defective.

How to Initiate a Return

  1. Contact Us: Please email our customer service at [email protected] with your order number and the reason for the return.
  2. Return Approval: We will assess your return request and notify you of the approval or rejection of your return.
  3. Shipping: Once your return is approved, you will be provided with a return shipping address. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. Refund Processing: After receiving and inspecting the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Exchange Policy

If you need to exchange an item for the same item due to defects or damage, send us an email at [email protected] and send your item to the return address provided.

Additional Information

For defective or damaged products, please provide details and photos of the product defects when contacting customer service.

Thank you for shopping at Vexy Mystica. If you have any other questions or concerns about our return policy, please contact us at [email protected].


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